Service Operations Management

Service Operations Management: Improving Service Delivery  eBooks & eLearning

Posted by hill0 at Feb. 15, 2017
Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery by Prof Robert Johnston
English | 3 Mar. 2005 | ISBN: 0273683675 | 516 Pages | PDF | 18.87 MB

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area.

Microsoft Operations Management Suite Cookbook  eBooks & eLearning

Posted by AlenMiler at May 2, 2018
Microsoft Operations Management Suite Cookbook

Microsoft Operations Management Suite Cookbook by Chiyo Odika
English | 20 Apr. 2018 | ISBN: 178646909X | 448 Pages | AZW3/EPUB/MOBI/PDF (conv) | 66.59 MB
Engineering Systems and Networks: The Way Ahead for Industrial Engineering and Operations Management (repost)

Engineering Systems and Networks: The Way Ahead for Industrial Engineering and Operations Management (Lecture Notes in Management and Industrial Engineering) by Marlene Amorim
English | 19 Dec. 2016 | ISBN: 3319457462 | 373 Pages | PDF | 7.25 MB

Operations Management and Productivity Techniques  eBooks & eLearning

Posted by AlenMiler at Feb. 10, 2018
Operations Management and Productivity Techniques

Operations Management and Productivity Techniques by T.T. Kachwala
English | 30 Jan. 2010 | ISBN: 812033602X | 432 Pages | PDF | 1.63 MB

Operations Management  eBooks & eLearning

Posted by lengen at Dec. 14, 2017
Operations Management

Operations Management by Steve Brown
English | June 18, 2001 | ISBN: 075064995X | 449 Pages | PDF | 7 MB

'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text.
Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.
Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

Matti Kurvinen, Ilkka Töyrylä, D. N. Prabhakar Murthy, "Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations"
2016 | ISBN-10: 1119223881 | 400 pages | EPUB | 4 MB

ServiceNow IT Operations Management  eBooks & eLearning

Posted by naag at Nov. 27, 2017
ServiceNow IT Operations Management

ServiceNow IT Operations Management
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours | 432 MB
Genre: eLearning | Language: English
Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent By Henk Akkermans
English | PDF,EPUB | 2018 | 164 Pages | ISBN : 3319720163 | 6.71 MB

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

A Modern Approach to Operations Management (Repost)  eBooks & eLearning

Posted by step778 at April 24, 2018
A Modern Approach to Operations Management (Repost)

Ram Naresh Roy, "A Modern Approach to Operations Management"
2007 | pages: 345 | ISBN: 8122416276 | PDF | 1,8 mb

Supply Chain and Operations Management Weekly Tips  eBooks & eLearning

Posted by Landau17 at April 3, 2018
Supply Chain and Operations Management Weekly Tips

Supply Chain and Operations Management Weekly Tips
MP4 | Video: 720p | Duration: 06:32 | English | Subtitles: VTT | 74.5 MB