Service Operations Management

Service Operations Management: Improving Service Delivery  eBooks & eLearning

Posted by hill0 at Feb. 15, 2017
Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery by Prof Robert Johnston
English | 3 Mar. 2005 | ISBN: 0273683675 | 516 Pages | PDF | 18.87 MB

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area.

Strategic Operations Management  eBooks & eLearning

Posted by hill0 at Feb. 15, 2017
Strategic Operations Management

Strategic Operations Management by Steve Brown
English | 17 Dec. 2004 | ISBN: 0750663197 | 426 Pages | PDF | 7.16 MB

This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer.
Engineering Systems and Networks: The Way Ahead for Industrial Engineering and Operations Management

Engineering Systems and Networks: The Way Ahead for Industrial Engineering and Operations Management (Lecture Notes in Management and Industrial Engineering) by Marlene Amorim
English | 19 Dec. 2016 | ISBN: 3319457462 | 373 Pages | PDF | 7.95 MB

This book gathers a selection of the best papers presented at the joint international conference ICIEOM-CIO-IIE 2015, offering recent research on industrial engineering,

Advances in Battery Manufacturing, Service, and Management Systems  eBooks & eLearning

Posted by ksveta6 at Dec. 30, 2016
Advances in Battery Manufacturing, Service, and Management Systems

Advances in Battery Manufacturing, Service, and Management Systems (IEEE Press Series on Systems Science and Engineering) by Jingshan Li, Shiyu Zhou, Yehui Han
2016 | ISBN: 1119056497 | English | 416 pages | PDF | 59 MB
The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings [Repost]

Elliot Bendoly, Wout van Wezel, Daniel G. Bachrach - The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings
Published: 2015-06-01 | ISBN: 0199357218, 0199357226 | PDF | 442 pages | 10.23 MB

Cruise Operations Management  eBooks & eLearning

Posted by lengen at Oct. 12, 2016
Cruise Operations Management

Cruise Operations Management (The Management of Hospitality and Tourism Enterprises) by Philip Gibson
English | July 14, 2011 | ISBN: 0750678356 | 193 Pages | PDF | 4 MB

Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike.

The Handbook of Behavioral Operations Management (repost)  eBooks & eLearning

Posted by arundhati at Sept. 9, 2016
The Handbook of Behavioral Operations Management (repost)

Elliot Bendoly, Wout van Wezel, "The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings"
English | 2015 | ISBN: 0199357218, 0199357226 | 448 pages | PDF | 10 MB
The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings (Repost)

Elliot Bendoly and Wout van Wezel, "The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings"
English | 2015 | ISBN: 0199357218, 0199357226 | 448 pages | PDF | 10 MB

Managing Service Operations [Repost]  eBooks & eLearning

Posted by tanas.olesya at April 10, 2016
Managing Service Operations [Repost]

Managing Service Operations: Design and Implementation by Bill Hollins
English | 18 Sept. 2006 | ISBN: 1412929539 | 312 Pages | PDF | 2 MB

Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management.

Essential Guide to Operations Management: Concepts and Case Notes (repost)  eBooks & eLearning

Posted by libr at Feb. 6, 2016
Essential Guide to Operations Management: Concepts and Case Notes (repost)

David Bamford, Paul Forrester "Essential Guide to Operations Management: Concepts and Case Notes"
English | 2009-10-30 | ISBN: 0470749490 | 224 pages | PDF | 1 MB