Service Design

This is Service Design Thinking: Basics, Tools, Cases (repost)  eBooks & eLearning

Posted by roxul at May 22, 2017
This is Service Design Thinking: Basics, Tools, Cases (repost)

Marc Stickdorn, "This is Service Design Thinking: Basics, Tools, Cases"
2012 | ISBN-10: 1118156307, 906369279X, 9063692560 | 384 pages | PDF | 9,2 MB

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight  eBooks & eLearning

Posted by Bayron at Dec. 27, 2016
Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight by Thomas A. Stewart
English | 2016 | ISBN: 0062415697 | 336 pages | EPUB, MOBI | 2 MB, 3 MB
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason and Lavrans Løvlie
English | 2015 | ISBN: 1118988922, 8126560061 | 208 pages | PDF | 3,7 MB

Service Design (Repost)  eBooks & eLearning

Posted by leonardo78 at Nov. 22, 2016
Service Design (Repost)

Service Design By Andy Polaine, Lavrans Løvlie, Ben Reason
2013 | 216 Pages | ISBN: 1933820330 | PDF + EPUB | (15,4 + 32,5) MB

We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW?
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason, Lavrans Løvlie, Melvin Brand Flu, "Service Design for Business: A Practical Guide to Optimizing the Customer Experience"
English | ISBN: 1118988922 | 2015 | EPUB | 208 pages | 5 MB
Service Design Patterns: Fundamental Design Solutions for SOAP/WSDL and RESTful Web Services (Repost)

Service Design Patterns: Fundamental Design Solutions for SOAP/WSDL and RESTful Web Services By Robert Daigneau
Publisher: Addison-Wesley Professional | 2011 | ISBN: 032154420X | 352 pages | PDF | 3 MB

Web services have been used for many years. In this time, developers and architects have encountered a number of recurring design challenges related to their usage, and have learned that certain service design approaches work better than others to solve certain problems.

Windows Server 2012 Active Directory: Domain Service Design  eBooks & eLearning

Posted by naag at April 25, 2016
Windows Server 2012 Active Directory: Domain Service Design

Windows Server 2012 Active Directory: Domain Service Design
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 1H 21M | 686 MB
Genre: eLearning | Language: English

Successful Service Design for Telecommunications [Repost]  eBooks & eLearning

Posted by tanas.olesya at March 30, 2016
Successful Service Design for Telecommunications [Repost]

Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation by Sauming Pang
English | 27 Jan. 2009 | ISBN: 0470753935 | 352 Pages | PDF | 7 MB

Telecommunications companies operate in increasingly competitiveenvironments. The companies that survive and excel are thoseoffering the most compelling range of products and services.

ITIL Service Design (Repost)  eBooks & eLearning

Posted by leonardo78 at Feb. 8, 2016
ITIL Service Design (Repost)

ITIL Service Design by Lou Hunnebeck
Publisher: The Stationery Office; 2 edition | 2011 | ISBN: 0113313055 | 456 pages | PDF | 100 MB

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.

Service Design and Delivery  eBooks & eLearning

Posted by interes at Dec. 25, 2015
Service Design and Delivery

Service Design and Delivery by Toshiaki Kurokawa
English | 2015 | ISBN: 1606497847 | 120 pages | PDF | 3 MB