Service Design

This Is Service Design Doing  eBooks & eLearning

Posted by Underaglassmoon at May 20, 2018
This Is Service Design Doing

This Is Service Design Doing: Applying Service Design Thinking in the Real World
O'Reilly Media | English | 2018 | ISBN-10: 1491927186 | 541 pages | PDF | 155.22 MB

by Marc Stickdorn (Author), Markus Edgar Hormess (Author), Adam Lawrence (Author), Jakob Schneider (Author)
The Service Startup: Design Thinking gets Lean: A practical guide to Service Design Sprint 4th Edition

The Service Startup: Design Thinking gets Lean by Tenny Pinheiro
English | 26 May 2014 | ISBN: 0615929788 | 220 Pages | MOBI | 2.44 MB

This Is Service Design Doing: Applying Service Design Thinking in the Real World  eBooks & eLearning

Posted by First1 at Jan. 26, 2018
This Is Service Design Doing: Applying Service Design Thinking in the Real World

This Is Service Design Doing: Applying Service Design Thinking in the Real World by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
English | January 12nd, 2018 | ASIN: B078Z391QT, ISBN: 1491927186 | 568 pages | EPUB | 74.60 MB

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

ITIL Service Design Course (Intermediate Lifecycle)  eBooks & eLearning

Posted by naag at Oct. 21, 2017
ITIL Service Design Course (Intermediate Lifecycle)

ITIL Service Design Course (Intermediate Lifecycle)
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours | Lec: 101 | 329 MB
Genre: eLearning | Language: English

Complete Course which teach all about the ITIL Intermediate Lifecycle Service Design

Windows Server 2012 Active Directory: Domain Service Design  eBooks & eLearning

Posted by Landau17 at Oct. 3, 2017
Windows Server 2012 Active Directory: Domain Service Design

Windows Server 2012 Active Directory: Domain Service Design
MP4 | Video: 720p | Duration: 1:21:20 | English | Subtitles: VTT | 553.2 MB

This is Service Design Thinking: Basics, Tools, Cases (repost)  eBooks & eLearning

Posted by roxul at May 22, 2017
This is Service Design Thinking: Basics, Tools, Cases (repost)

Marc Stickdorn, "This is Service Design Thinking: Basics, Tools, Cases"
2012 | ISBN-10: 1118156307, 906369279X, 9063692560 | 384 pages | PDF | 9,2 MB

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight  eBooks & eLearning

Posted by Bayron at Dec. 27, 2016
Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight by Thomas A. Stewart
English | 2016 | ISBN: 0062415697 | 336 pages | EPUB, MOBI | 2 MB, 3 MB
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason and Lavrans Løvlie
English | 2015 | ISBN: 1118988922, 8126560061 | 208 pages | PDF | 3,7 MB

Service Design (Repost)  eBooks & eLearning

Posted by leonardo78 at Nov. 22, 2016
Service Design (Repost)

Service Design By Andy Polaine, Lavrans Løvlie, Ben Reason
2013 | 216 Pages | ISBN: 1933820330 | PDF + EPUB | (15,4 + 32,5) MB

We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW?
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason, Lavrans Løvlie, Melvin Brand Flu, "Service Design for Business: A Practical Guide to Optimizing the Customer Experience"
English | ISBN: 1118988922 | 2015 | EPUB | 208 pages | 5 MB