ITIL® 2011 At a Glance
Springer Briefs in Computer Science
Springer | 2012 | ISBN: 1461438969 9781461438960 9781461438977 | 98 pages | PDF | 2 MB
This book provides graphical and textual memory joggers for the primary concepts of those best practices. The bnook will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.