Customer Experience Management Schmitt

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 10 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 31 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 4 Apr. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.

Customer Experience  eBooks & eLearning

Posted by tanas.olesya at June 24, 2016
Customer Experience

Customer Experience: Forum Dienstleistungsmanagement von Manfred Bruhn
Deutsch | 4. Mai 2012 | ISBN: 3834940003 | 491 Seiten | PDF | 7 MB

Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen über sämtliche Kundenkontaktpunkte hinweg.
The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever by Jeofrey Bean, Sean Van Tyne
2011 | ISBN: 098266446X | English | 160 pages | EPUB | 0.25 MB

Social Customer Experience: Engage and Retain Customers through Social Media  eBooks & eLearning

Posted by nebulae at April 30, 2014
Social Customer Experience: Engage and Retain Customers through Social Media

Dave Evans and Joe Cothrel, "Social Customer Experience: Engage and Retain Customers through Social Media"
English | ISBN: 1118826108 | 2014 | 384 pages | EPUB | 17 MB
Mastering Data Mining: The Art and Science of Customer Relationship Management { Repost }

Mastering Data Mining: The Art and Science of Customer Relationship Management
Wiley | ISBN 0471331236 | 1999-12-28 | PDF | 512 pages | 856 KB

"Berry and Linoff lead the reader down an enlightened path of best practices." -Dr. Jim Goodnight, President and Cofounder, SAS Institute Inc.

Enhancing Customer Experience in the Service Industry : A Global Perspective  eBooks & eLearning

Posted by readerXXI at June 9, 2017
Enhancing Customer Experience in the Service Industry : A Global Perspective

Enhancing Customer Experience in the Service Industry :
A Global Perspective

by Surya Poudel and Levent Altinay
English | 2016 | ISBN: 1443884960 | 284 Pages | PDF | 1 MB

Lynda - Design Thinking: Customer Experience  eBooks & eLearning

Posted by U.N.Owen at June 6, 2017
Lynda - Design Thinking: Customer Experience

Lynda - Design Thinking: Customer Experience
Size: 259 MB | Duration: 0h 34m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company's ability to meet or exceed those expectations with nearly every interaction.

Customer Relationship Management (Repost)  eBooks & eLearning

Posted by leonardo78 at June 6, 2017
Customer Relationship Management (Repost)

Customer Relationship Management by Kristin L. Anderson, Carol J. Kerr
2001 | ISBN: 0071379541 | 176 pages | PDF | 2,95 MB

This reader-friendly series is must read for all levels of managers

All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.