Customer Experience Management Schmitt

Customer Experience  eBooks & eLearning

Posted by tanas.olesya at June 24, 2016
Customer Experience

Customer Experience: Forum Dienstleistungsmanagement von Manfred Bruhn
Deutsch | 4. Mai 2012 | ISBN: 3834940003 | 491 Seiten | PDF | 7 MB

Customer Experience Management (CEM) ist ein Prozess des strategischen Managements zur Gestaltung aller Kundenerlebnisse mit einem Unternehmen über sämtliche Kundenkontaktpunkte hinweg.
The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever by Jeofrey Bean, Sean Van Tyne
2011 | ISBN: 098266446X | English | 160 pages | EPUB | 0.25 MB

Social Customer Experience: Engage and Retain Customers through Social Media  eBooks & eLearning

Posted by nebulae at April 30, 2014
Social Customer Experience: Engage and Retain Customers through Social Media

Dave Evans and Joe Cothrel, "Social Customer Experience: Engage and Retain Customers through Social Media"
English | ISBN: 1118826108 | 2014 | 384 pages | EPUB | 17 MB
The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level (repost)

Colin Shaw, Ryan Hamilton, "The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level"
2016 | ISBN-10: 1137534281 | 216 pages | PDF | 6 MB
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason and Lavrans Løvlie
English | 2015 | ISBN: 1118988922, 8126560061 | 208 pages | PDF | 3,7 MB

Managing Customer Experience and Relationships: A Strategic Framework, 3 edition  eBooks & eLearning

Posted by interes at Dec. 14, 2016
Managing Customer Experience and Relationships: A Strategic Framework, 3 edition

Managing Customer Experience and Relationships: A Strategic Framework, 3 edition by Don Peppers and Martha Rogers
English | 2016 | ISBN: 1119236258 | 624 pages | PDF | 9 MB
Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a... (repost)

Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson
English | 2013 | ISBN: 1466583088 | 137 pages | PDF | 5 MB
The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level

Colin Shaw, Ryan Hamilton, "The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level"
2016 | ISBN-10: 1137534281 | 216 pages | PDF | 6 MB
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason, Lavrans Løvlie, Melvin Brand Flu, "Service Design for Business: A Practical Guide to Optimizing the Customer Experience"
English | ISBN: 1118988922 | 2015 | EPUB | 208 pages | 5 MB

Introduction to Supply Chain Management Technologies, Second Edition (Repost)  eBooks & eLearning

Posted by roxul at Nov. 10, 2016
Introduction to Supply Chain Management Technologies, Second Edition (Repost)

David Frederick Ross, "Introduction to Supply Chain Management Technologies, Second Edition"
English | 2010 | ISBN: 143983752X | 424 pages | PDF | 4,5 MB