Automotive Service Standards

Lynda - Managing a Customer Service Team  

Posted by U.N.Owen at March 2, 2015
Lynda - Managing a Customer Service Team

Lynda - Managing a Customer Service Team
527MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service.
Automotive Technology: Principles, Diagnosis, and Service By James D. Halderman

Automotive Technology: Principles, Diagnosis, and Service By James D. Halderman
Publisher: Pre ntice H al l 2009 | 1488 Pages | ISBN: 0131754777 | PDF + DVD (ISO) | 3.19 Gb
MPEG2 @ 2 Mbit/s | 352x240 | mp2 350 Kbit/s 48 KHz
Genre: eLearning

Covering each area of automotive service, this book will help readers learn how all of the systems within automotive are connected. Our revised format with smaller sections will make it easier for readers to learn and master the content. Sidebar content provides real world examples of how the content is applied in the automotive service industry. There are also revised photos throughout the text as opposed to line art to help trainees better understand the system and the components involved. In addition, the diagnostic approach to this book helps readers enhance their troubleshooting skills. Perfect for someone just starting out in the industry, this book has a brand new section on Careers in the Automotive Service Area as well as updated information in the section on Tools, Shop Equipment and Measuring.
Passenger Level of Service and Spatial Planning for Airport Terminals

Passenger Level of Service and Spatial Planning for Airport Terminals
TRB’s Airport Cooperative Research Program (ACRP) Report 55. National Academy of Sciences
TRB, NAS Press | 2011 | ISBN: 9780309213523 | 72 pages | PDF | 5 MB

This Report examines passenger perception of level of service related to space allocation in specific areas within airport terminals. The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.

Automotive Technology: A Systems Approach by Jack Erjavec (Repost)  eBooks & eLearning

Posted by tvladb at Sept. 21, 2012
Automotive Technology: A Systems Approach by Jack Erjavec (Repost)

Automotive Technology: A Systems Approach by Jack Erjavec (Repost)
Publisher: Delmar Cengage Learning; 5 edition (January 13, 2009) | ISBN: 1428311491 | Pages: 1664 | PDF | 148.18 MB

AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH, 5th Edition remains the leading authority on automotive theory, service and repair procedures. The new edition has been updated to include coverage of hybrid vehicles throughout the text, new content on electronic automatic transmissions, preventive maintenance, and many other topics that reflect the most recent changes in the industry. Chapters cover the theory, diagnosis and service of all system areas for automobiles and light trucks, and the content closely adheres to the 2008 NATEF Automobile Program Standards.

Vectors - Retro Car Service Labels 4  Graphics

Posted by posterb at Dec. 9, 2016
Vectors - Retro Car Service Labels 4

Vectors - Retro Car Service Labels 4
3 AI+TIFF | 56.56 Mb

Service Supply Chain Systems: A Systems Engineering Approach  eBooks & eLearning

Posted by interes at Dec. 9, 2016
Service Supply Chain Systems: A Systems Engineering Approach

Service Supply Chain Systems: A Systems Engineering Approach (Communications in Cybernetics, Systems Science and Engineering, Book 8) by Tsan-Ming Choi
English | 2016 | ISBN: 1138028290 | 172 pages | PDF | 8 MB

The Bureaucratic Labor Market: The Case of the Federal Civil Service  eBooks & eLearning

Posted by step778 at Dec. 9, 2016
The Bureaucratic Labor Market: The Case of the Federal Civil Service

Thomas A. DiPrete, "The Bureaucratic Labor Market: The Case of the Federal Civil Service"
2013 | pages: 346 | ISBN: 148990851X | PDF | 8,1 mb
Information Security Policies, Procedures, and Standards: A Practitioner's Reference

Information Security Policies, Procedures, and Standards: A Practitioner's Reference by Douglas J. Landoll
English | 2016 | ISBN: 1482245892 | 254 pages | PDF | 5 MB
The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers, 3 edition

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers, 3 edition by Robert Solomon and Ian Schafer
English | 2016 | ISBN: 1119227828, 8126562838 | 288 pages | PDF | 1,2 MB