Service Metrics

Network Performance Engineering: A Handbook on Convergent Multi-Service Networks and Next Generation Internet (repost)

Network Performance Engineering: A Handbook on Convergent Multi-Service Networks and Next Generation Internet by Demetres D. Kouvatsos
English | 2011 | ISBN: 3642027415 | 1098 pages | PDF | 12,9 MB
Cloud Service Benchmarking: Measuring Quality of Cloud Services from a Client Perspective

Cloud Service Benchmarking: Measuring Quality of Cloud Services from a Client Perspective By David Bermbach, Erik Wittern, Stefan Tai
English | PDF | 2017 | 158 Pages | ISBN : 3319554824 | 2.40 MB

Cloud service benchmarking can provide important, sometimes surprising insights into the quality of services and leads to a more quality-driven design and engineering of complex software architectures that use such services.
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition by Peter Hernon and Ellen Altman
English | 2015 | ISBN: 0838913083 | 232 pages | PDF | 4 MB

Salesforce Certification: Service Cloud Industry Knowledge  eBooks & eLearning

Posted by naag at Jan. 7, 2017
Salesforce Certification: Service Cloud Industry Knowledge

Salesforce Certification: Service Cloud Industry Knowledge
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 44M | Lec: 12 | 221 MB
Genre: eLearning | Language: English

A course to prepare for the Industry Knowledge section of the Service Cloud Consultant Certification Exam

Supply Chain Operations Metrics and KPI's  eBooks & eLearning

Posted by naag at April 13, 2016
Supply Chain Operations Metrics and KPI's

Supply Chain Operations Metrics and KPI's
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | 387 MB
Genre: eLearning | Language: English

Improve the effectiveness of supply chain management and related supply chain improvement activities.

Chief Customer Officer : Getting Past Lip Service to Passionate Action  eBooks & eLearning

Posted by tarantoga at April 1, 2016
Chief Customer Officer : Getting Past Lip Service to Passionate Action

Jeanne Bliss, "Chief Customer Officer : Getting Past Lip Service to Passionate Action"
ISBN: 0787980943 | 2006 | EPUB/MOBI | 320 pages | 2 MB/2 MB

IT Services: Costs, Metrics, Benchmarking and Marketing (Repost)  eBooks & eLearning

Posted by step778 at Aug. 13, 2015
IT Services: Costs, Metrics, Benchmarking and Marketing (Repost)

Anthony Tardugno, Thomas DiPasquale, "IT Services: Costs, Metrics, Benchmarking and Marketing"
2000 | pages: 192 | ISBN: 0132621959, 0130191957 | CHM | 1,1 mb
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition by Karen Martin and Mike Osterling
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB

Designing for Network and Service Continuity in Wireless Mesh Networks [Repost]  eBooks & eLearning

Posted by ChrisRedfield at April 22, 2015
Designing for Network and Service Continuity in Wireless Mesh Networks [Repost]

Parth H. Pathak, Rudra Dutta - Designing for Network and Service Continuity in Wireless Mesh Networks
Published: 2012-11-02 | ISBN: 1461446260, 1489992391 | PDF | 222 pages | 4 MB

Lynda - Managing a Customer Service Team  eBooks & eLearning

Posted by U.N.Owen at March 2, 2015
Lynda - Managing a Customer Service Team

Lynda - Managing a Customer Service Team
527MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service.