Service Metrics

Salesforce Certification: Service Cloud Industry Knowledge  eBooks & eLearning

Posted by naag at Jan. 7, 2017
Salesforce Certification: Service Cloud Industry Knowledge

Salesforce Certification: Service Cloud Industry Knowledge
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 44M | Lec: 12 | 221 MB
Genre: eLearning | Language: English

A course to prepare for the Industry Knowledge section of the Service Cloud Consultant Certification Exam

Supply Chain Operations Metrics and KPI's  eBooks & eLearning

Posted by naag at April 13, 2016
Supply Chain Operations Metrics and KPI's

Supply Chain Operations Metrics and KPI's
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | 387 MB
Genre: eLearning | Language: English

Improve the effectiveness of supply chain management and related supply chain improvement activities.

Chief Customer Officer : Getting Past Lip Service to Passionate Action  eBooks & eLearning

Posted by tarantoga at April 1, 2016
Chief Customer Officer : Getting Past Lip Service to Passionate Action

Jeanne Bliss, "Chief Customer Officer : Getting Past Lip Service to Passionate Action"
ISBN: 0787980943 | 2006 | EPUB/MOBI | 320 pages | 2 MB/2 MB

IT Services: Costs, Metrics, Benchmarking and Marketing (Repost)  eBooks & eLearning

Posted by step778 at Aug. 13, 2015
IT Services: Costs, Metrics, Benchmarking and Marketing (Repost)

Anthony Tardugno, Thomas DiPasquale, "IT Services: Costs, Metrics, Benchmarking and Marketing"
2000 | pages: 192 | ISBN: 0132621959, 0130191957 | CHM | 1,1 mb
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition by Karen Martin and Mike Osterling
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB

Designing for Network and Service Continuity in Wireless Mesh Networks [Repost]  eBooks & eLearning

Posted by ChrisRedfield at April 22, 2015
Designing for Network and Service Continuity in Wireless Mesh Networks [Repost]

Parth H. Pathak, Rudra Dutta - Designing for Network and Service Continuity in Wireless Mesh Networks
Published: 2012-11-02 | ISBN: 1461446260, 1489992391 | PDF | 222 pages | 4 MB

Air Force Service Procurement: Approaches for Measurement and Management (repost)  eBooks & eLearning

Posted by Veslefrikk at April 17, 2015
Air Force Service Procurement: Approaches for Measurement and Management (repost)

Laura H. Baldwin, John A. Ausink, Nancy Nicosia, "Air Force Service Procurement: Approaches for Measurement and Management"
2005 | pages: 88 | ISBN: 0833037145 | PDF | 1 mb

Lynda - Managing a Customer Service Team  eBooks & eLearning

Posted by U.N.Owen at March 2, 2015
Lynda - Managing a Customer Service Team

Lynda - Managing a Customer Service Team
527MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service.

Quality Of Protection: Security Measurements and Metrics  eBooks & eLearning

Posted by MoneyRich at Feb. 18, 2015
Quality Of Protection: Security Measurements and Metrics

Quality Of Protection: Security Measurements and Metrics (Advances in Information Security) by Dieter Gollmann
English | Aug 10, 2006 | ISBN: 184628001X | ASIN: 0387290168 | 198 Pages | PDF | 10 MB

Quality of Protection: Security Measurements and Metrics is an edited volume based on the Quality of Protection Workshop in Milano, Italy (September 2005). This volume discusses how security research can progress towards quality of protection in security comparable to quality of service in networking and software measurements, and metrics in empirical software engineering.

Bandwidth Allocation for Video under Quality of Service Constraints  eBooks & eLearning

Posted by Grev27 at Jan. 27, 2015
Bandwidth Allocation for Video under Quality of Service Constraints

Bushra Anjum, Harry G. Perros, "Bandwidth Allocation for Video under Quality of Service Constraints"
English | ISBN: 1848217463 | 2015 | EPUB | 150 pages | 3,3 MB