Service Metrics

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition by Karen Martin and Mike Osterling
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB

Lynda - Managing a Customer Service Team  

Posted by U.N.Owen at March 2, 2015
Lynda - Managing a Customer Service Team

Lynda - Managing a Customer Service Team
527MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service.

Quality Of Protection: Security Measurements and Metrics  

Posted by MoneyRich at Feb. 18, 2015
Quality Of Protection: Security Measurements and Metrics

Quality Of Protection: Security Measurements and Metrics (Advances in Information Security) by Dieter Gollmann
English | Aug 10, 2006 | ISBN: 184628001X | ASIN: 0387290168 | 198 Pages | PDF | 10 MB

Quality of Protection: Security Measurements and Metrics is an edited volume based on the Quality of Protection Workshop in Milano, Italy (September 2005). This volume discusses how security research can progress towards quality of protection in security comparable to quality of service in networking and software measurements, and metrics in empirical software engineering.
Practical Service Level Management: Delivering High-Quality Web-Based Services by John McConnell [Repost]

Practical Service Level Management: Delivering High-Quality Web-Based Services by John McConnell
Cisco Press | January 24, 2004 | English | ISBN: 158705079X | 304 pages | CHM | 10 MB

Measure, manage, and improve the speed and reliability of web services
Complete reference for creating relevant, effective Service Level Agreements
Detailed discussions of both technical and business performance metrics and their statistical treatment…

IT Services Costs, Metrics, Benchmarking and Marketing  eBooks & eLearning

Posted by macworld at March 12, 2007
IT Services Costs, Metrics, Benchmarking and Marketing

IT Services Costs, Metrics, Benchmarking and Marketing
English | PDF Format | 208 pages | 978-0130191953 | Prentice Hall PTR; 1st edition (March 10, 2000) | 1.5 MB


Book Info
Offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost effective support and invaluable insight for IT customers who need to know what they can expect from their technology professionals. DLC: Computer service industry.

HaneWin LLDP Service 1.4.20  Software

Posted by big1ne at Dec. 11, 2016
HaneWin LLDP Service 1.4.20

HaneWin LLDP Service 1.4.20 | 1.0 MB

The haneWIN LLDP software implements a LLDP Agent based on the IEEE 802.1AB standard for the Link Layer Discovery Protocol. The Link Layer Discovery Protocol (LLDP) is a protocol for discovering the physical topology in 802 LANs. Adjacent stations are discovered and stored by the LLDP agent for retrieval by a SNMP based network management system.
GPRS 100 Success Secrets - 100 Most Asked Questions: The Missing General Packet Radio Service (GPRS) and Global... (repost)

GPRS 100 Success Secrets - 100 Most Asked Questions: The Missing General Packet Radio Service (GPRS) and Global System for Mobile Communications (GSM) Introduction Guide by Bob Terence
English | 2008 | ISBN: 1921523069 | 140 pages | PDF | 0,8 MB
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors... (repost)

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition by Michael Milakovich
English | 2005 | ISBN: 0849338190 | 432 pages | PDF | 1,6 MB

Vectors - Retro Car Service Labels 4  Graphics

Posted by posterb at Dec. 9, 2016
Vectors - Retro Car Service Labels 4

Vectors - Retro Car Service Labels 4
3 AI+TIFF | 56.56 Mb

Service Supply Chain Systems: A Systems Engineering Approach  eBooks & eLearning

Posted by interes at Dec. 9, 2016
Service Supply Chain Systems: A Systems Engineering Approach

Service Supply Chain Systems: A Systems Engineering Approach (Communications in Cybernetics, Systems Science and Engineering, Book 8) by Tsan-Ming Choi
English | 2016 | ISBN: 1138028290 | 172 pages | PDF | 8 MB