Service Metrics

Lynda - Service Metrics for Customer Service  eBooks & eLearning

Posted by U.N.Owen at Aug. 30, 2017
Lynda - Service Metrics for Customer Service

Lynda - Service Metrics for Customer Service
Size: 1.41 GB | Duration: 1h 15m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are.

Managing a Customer Service Team  eBooks & eLearning

Posted by Landau17 at Oct. 7, 2017
Managing a Customer Service Team

Managing a Customer Service Team
MP4 | Video: 720p | Duration: 1:32:36 | English | Subtitles: VTT | 547.7 MB

Service Placement in Ad Hoc Networks  eBooks & eLearning

Posted by First1 at Oct. 7, 2017
Service Placement in Ad Hoc Networks

Service Placement in Ad Hoc Networks by Jochen Schiller, Georg Wittenburg
English | January 5th, 2012 | ASIN: B007EMISPG, ISBN: 144712362X | 116 pages | EPUB | 1.13 MB

Service provisioning in ad hoc networks is challenging given the difficulties of communicating over a wireless channel and the potential heterogeneity and mobility of the devices that form the network. In order to optimize the performance of the network over which a service host provides a service to client nodes, it is necessary to continuously adapt the logical network topology to both external (e.g., wireless connectivity, mobility, churn) and internal (e.g., communication patterns, service demand) factors.

Network Performance and Fault Analytics for LTE Wireless Service Providers  eBooks & eLearning

Posted by hill0 at Sept. 28, 2017
Network Performance and Fault Analytics for LTE Wireless Service Providers

Network Performance and Fault Analytics for LTE Wireless Service Providers by Deepak Kakadia
English | 14 Nov. 2017 | ISBN: 8132237196 | 204 Pages | PDF | 5.97 MB

This book is intended to describe how to leverage emerging technologies big data analytics and SDN, to address challenges specific to LTE and IP network performance and fault management data in order to more efficiently manage and operate an LTE wireless networks.

Value as a Service: Embracing the Coming Disruption  eBooks & eLearning

Posted by tarantoga at Oct. 23, 2017
Value as a Service: Embracing the Coming Disruption

Rob Bernshteyn, "Value as a Service: Embracing the Coming Disruption"
ISBN: 1626343055 | 2016 | EPUB | 190 pages | 1 MB

ASP.NET Web API 2: Building a REST Service from Start to Finish (Repost)  eBooks & eLearning

Posted by insetes at Oct. 23, 2017
ASP.NET Web API 2: Building a REST Service from Start to Finish (Repost)

ASP.NET Web API 2: Building a REST Service from Start to Finish By Jamie Kurtz
2014 | 280 Pages | ISBN: 1484201108 | PDF | 5 MB
Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses

Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses by Deborah C. Sawyer
English | April 1st, 2002 | ISBN: 0910965560, 9780910965569 | 257 Pages | True PDF | 5.31 MB

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and studying competitors in order to gain competitive advantage.

Service Quality in Indian Hospitals: Perspectives from an Emerging Market  eBooks & eLearning

Posted by AvaxGenius at Oct. 22, 2017
Service Quality in Indian Hospitals: Perspectives from an Emerging Market

Service Quality in Indian Hospitals: Perspectives from an Emerging Market By Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha
English | PDF,EPUB | 2017 (2018 Edition) | 109 Pages | ISBN : 3319678876 | 3.31 MB

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

ITIL Service Operation (Intermediate Lifecycle)  eBooks & eLearning

Posted by naag at Oct. 22, 2017
ITIL Service Operation (Intermediate Lifecycle)

ITIL Service Operation (Intermediate Lifecycle)
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 42M | Lec: 39 | 108 MB
Genre: eLearning | Language: English

ITIL Service Operation

From the Imjin to the Hook: A National Service Gunner in the Korean War  eBooks & eLearning

Posted by arundhati at Oct. 21, 2017
From the Imjin to the Hook: A National Service Gunner in the Korean War

James Jacobs, "From the Imjin to the Hook: A National Service Gunner in the Korean War"
2013 | ISBN-10: 1781593434 | ASIN: B00LOUSYVM | 224 pages | EPUB | 10 MB