Service Metrics

Lynda - Service Metrics for Customer Service  eBooks & eLearning

Posted by U.N.Owen at Aug. 30, 2017
Lynda - Service Metrics for Customer Service

Lynda - Service Metrics for Customer Service
Size: 1.41 GB | Duration: 1h 15m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are.
Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives by Randy A. Steinberg
English | 4 Dec. 2013 | ISBN: 1490719458 | 196 Pages | AZW3 | 366.85 KB
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition by Karen Martin and Mike Osterling
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB

Customer Service: Working in a Customer Contact Center  eBooks & eLearning

Posted by Landau17 at March 29, 2018
Customer Service: Working in a Customer Contact Center

Customer Service: Working in a Customer Contact Center
MP4 | Video: 720p | Duration: 49:41 | English | Subtitles: VTT | 321.0 MB

Creating a Culture of Service  eBooks & eLearning

Posted by Landau17 at Feb. 5, 2018
Creating a Culture of Service

Creating a Culture of Service
MP4 | Video: 720p | Duration: 49:38 | English | Subtitles: VTT | 366.0 MB

Network Performance and Fault Analytics for LTE Wireless Service Providers  eBooks & eLearning

Posted by hill0 at Feb. 5, 2018
Network Performance and Fault Analytics for LTE Wireless Service Providers

Network Performance and Fault Analytics for LTE Wireless Service Providers by Deepak Kakadia
English | 11 Oct. 2017 | ISBN: 8132237196 | 204 Pages | PDF | 5.97 MB

Desk.com for Customer Service Management  eBooks & eLearning

Posted by Landau17 at Feb. 4, 2018
Desk.com for Customer Service Management

Desk.com for Customer Service Management
MP4 | Video: 720p | Duration: 59:47 | English | Subtitles: VTT | 125.5 MB

Service Cloud Exam: Contact Center Industry Knowledge  eBooks & eLearning

Posted by naag at Jan. 20, 2018
Service Cloud Exam: Contact Center Industry Knowledge

Service Cloud Exam: Contact Center Industry Knowledge
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 44M | Lec: 12 | 124 MB
Genre: eLearning | Language: English

A course to prepare for the Industry Knowledge section of the Service Cloud Consultant Certification Exam

Managing Software-as-a-Service Contracts  eBooks & eLearning

Posted by naag at Jan. 12, 2018
Managing Software-as-a-Service Contracts

Managing Software-as-a-Service Contracts
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hour | 103 MB
Genre: eLearning | Language: English

Managing a Customer Service Team  eBooks & eLearning

Posted by Landau17 at Oct. 7, 2017
Managing a Customer Service Team

Managing a Customer Service Team
MP4 | Video: 720p | Duration: 1:32:36 | English | Subtitles: VTT | 547.7 MB