Service Metrics

Lynda - IT Service Desk: Management Fundamentals  eBooks & eLearning

Posted by U.N.Owen at July 31, 2017
Lynda - IT Service Desk: Management Fundamentals

Lynda - IT Service Desk: Management Fundamentals
Size: 1.41 GB | Duration: 2h 38m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

No service desk runs efficiently without proper oversight.

End to End SaaS Serviceability, Metrics, Monitoring, and Alerting  eBooks & eLearning

Posted by naag at July 27, 2017
End to End SaaS Serviceability, Metrics, Monitoring, and Alerting

End to End SaaS Serviceability, Metrics, Monitoring, and Alerting
English | 2017 | ASIN: B074593PHF | 103 pages | AZW3 | 0.3 Mb
Network Performance Engineering: A Handbook on Convergent Multi-Service Networks and Next Generation Internet (repost)

Network Performance Engineering: A Handbook on Convergent Multi-Service Networks and Next Generation Internet by Demetres D. Kouvatsos
English | 2011 | ISBN: 3642027415 | 1098 pages | PDF | 12,9 MB
Cloud Service Benchmarking: Measuring Quality of Cloud Services from a Client Perspective

Cloud Service Benchmarking: Measuring Quality of Cloud Services from a Client Perspective By David Bermbach, Erik Wittern, Stefan Tai
English | PDF | 2017 | 158 Pages | ISBN : 3319554824 | 2.40 MB

Cloud service benchmarking can provide important, sometimes surprising insights into the quality of services and leads to a more quality-driven design and engineering of complex software architectures that use such services.
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition by Peter Hernon and Ellen Altman
English | 2015 | ISBN: 0838913083 | 232 pages | PDF | 4 MB

Salesforce Certification: Service Cloud Industry Knowledge  eBooks & eLearning

Posted by naag at Jan. 7, 2017
Salesforce Certification: Service Cloud Industry Knowledge

Salesforce Certification: Service Cloud Industry Knowledge
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 44M | Lec: 12 | 221 MB
Genre: eLearning | Language: English

A course to prepare for the Industry Knowledge section of the Service Cloud Consultant Certification Exam

Supply Chain Operations Metrics and KPI's  eBooks & eLearning

Posted by naag at April 13, 2016
Supply Chain Operations Metrics and KPI's

Supply Chain Operations Metrics and KPI's
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | 387 MB
Genre: eLearning | Language: English

Improve the effectiveness of supply chain management and related supply chain improvement activities.

Chief Customer Officer : Getting Past Lip Service to Passionate Action  eBooks & eLearning

Posted by tarantoga at April 1, 2016
Chief Customer Officer : Getting Past Lip Service to Passionate Action

Jeanne Bliss, "Chief Customer Officer : Getting Past Lip Service to Passionate Action"
ISBN: 0787980943 | 2006 | EPUB/MOBI | 320 pages | 2 MB/2 MB

IT Services: Costs, Metrics, Benchmarking and Marketing (Repost)  eBooks & eLearning

Posted by step778 at Aug. 13, 2015
IT Services: Costs, Metrics, Benchmarking and Marketing (Repost)

Anthony Tardugno, Thomas DiPasquale, "IT Services: Costs, Metrics, Benchmarking and Marketing"
2000 | pages: 192 | ISBN: 0132621959, 0130191957 | CHM | 1,1 mb
Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes, 2 edition by Karen Martin and Mike Osterling
English | 2012 | ISBN: 1439886687 | 116 pages | PDF | 2,7 MB