Service Engineering

Advances in The Human Side of Service Engineering  eBooks & eLearning

Posted by AvaxGenius at June 19, 2017
Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA By Louis E. FreundWojciech Cellary
English | PDF | 2018 | 247 Pages | ISBN : 3319604856 | 8.77 MB

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering.

Advances in The Human Side of Service Engineering  eBooks & eLearning

Posted by Jeembo at May 2, 2017
Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA by Tareq Z. Ahram, Waldemar Karwowski
English | 2017 | ISBN: 3319419463 | 364 Pages | PDF | 22.4 MB

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness.

Introduction to Service Engineering (repost)  eBooks & eLearning

Posted by libr at April 10, 2017
Introduction to Service Engineering (repost)

Introduction to Service Engineering by Waldemar Karwowski and Gavriel Salvendy
English | 2010 | ISBN: 0471547727 , 0470382414 | ISBN-13: 9780471547723 | 672 pages | PDF | 65,1 MB

Service Engineering bei technischen Dienstleistungen  eBooks & eLearning

Posted by AlenMiler at June 18, 2016
Service Engineering bei technischen Dienstleistungen

Service Engineering bei technischen Dienstleistungen: Eine ökonomische Analyse der Modularisierung, Leistungstiefengestaltung und Systembündelung by Wolfgang Burr
German | 8 Mar. 2016 | ISBN: 3658022833 | 476 Pages | PDF | 3.73 MB

Wolfgang Burr zeigt, dass eine effiziente Produktion von Dienstleistungen realisiert werden kann, wenn sie mit Hilfe von Methoden und Konzepten organisiert wird, die sich in der industriellen Produktion bewährt haben (Service Engineering).

Knowledge Service Engineering Handbook (repost)  eBooks & eLearning

Posted by arundhati at Jan. 16, 2016
Knowledge Service Engineering Handbook (repost)

Jussi Kantola, Waldemar Karwowski, "Knowledge Service Engineering Handbook"
2012 | ISBN: 1439852944 | 599 pages | PDF | 42 MB

Service Science: The Foundations of Service Engineering and Management (Repost)  eBooks & eLearning

Posted by roxul at Feb. 27, 2015
Service Science: The Foundations of Service Engineering and Management (Repost)

Robin G. Qiu, "Service Science: The Foundations of Service Engineering and Management"
English | ISBN: 111810823X | 2014 | 336 pages | PDF | 8 MB
End-to-End Quality of Service: Engineering in Next Generation Heterogenous Networks (Repost)

End-to-End Quality of Service: Engineering in Next Generation Heterogenous Networks (Quality of Service Mechanisms in Next Generation Heterogeneous Networks) By Abdelhamid Mellouk
2009 | 458 Pages | ISBN: 1848210612 | PDF | 10 MB

Service Engineering: European Research Results (Repost)  eBooks & eLearning

Posted by step778 at Dec. 8, 2014
Service Engineering: European Research Results (Repost)

Schahram Dustdar, Fei Li, "Service Engineering: European Research Results"
2011 | pages: 344 | ISBN: 3709104149 | PDF | 7,6 mb

Advances in the Human Side of Service Engineering (repost)  eBooks & eLearning

Posted by libr at Sept. 22, 2014
Advances in the Human Side of Service Engineering (repost)

Advances in the Human Side of Service Engineering (Advances in Human Factors and Ergonomics Series) by James C. Spohrer and Louis E. Freund
English | 2012 | ISBN: 1439870268 | 482 pages | PDF | 13,3 MB

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.

Knowledge Service Engineering Handbook (repost)  eBooks & eLearning

Posted by libr at Aug. 30, 2014
Knowledge Service Engineering Handbook (repost)

Knowledge Service Engineering Handbook (Ergonomics Design and Management: Theory and Applications) by Jussi Kantola and Waldemar Karwowski
English | 2012 | ISBN: 1439852944 | ISBN-13: 9781439852941 | 599 pages | PDF | 145 MB