Help Desk

A Guide to Computer User Support for Help Desk and Support Specialists (6th edition) (Repost)

A Guide to Computer User Support for Help Desk and Support Specialists (6th edition) By Fred Beisse
2014 | 688 Pages | ISBN: 1285852680 | PDF | 22 MB
The PC and Gadget Help Desk: A Do-It-Yourself Guide To Troubleshooting and Repairing

Mark Edward Soper, "The PC and Gadget Help Desk: A Do-It-Yourself Guide To Troubleshooting and Repairing"
English | ISBN: 0789753456 | 2014 | EPUB/PDF | 696 pages | 70 MB/38 MB
A Guide to Computer User Support for Help Desk and Support Specialists (6th edition)

A Guide to Computer User Support for Help Desk and Support Specialists (6th edition) By Fred Beisse
2014 | 688 Pages | ISBN: 1285852680 | PDF | 22 MB

Help Desk Essentials: Customer Interaction  

Posted by C2U at Jan. 7, 2016
Help Desk Essentials: Customer Interaction

 Help Desk Essentials: Customer Interaction
3h 24m | Video: h264, yuv420p, 1280x720 30fps | Audio: aac, 44100 Hz, 2 ch | 411 MB
Genre: eLearning | Language: English

Learn valuable soft skills and customer service skills for working on an IT help desk.
Getting an IT Help Desk Job For Dummies (For Dummies (Computers)) (Repost)

Getting an IT Help Desk Job For Dummies (For Dummies (Computers)) by Tyler Regas
Publisher: For Dummies | 2015 | ISBN: 1119018986 | 288 pages | PDF + EPUB + MOBI | (5,6 + 2,7 + 6,6) MB

Stand out in one of IT's fastest growing job markets. If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market.

Help Desk Practitioner's Handbook  

Posted by AlenMiler at Aug. 13, 2015
Help Desk Practitioner's Handbook

Help Desk Practitioner's Handbook by Czegel
English | 16 Dec. 1998 | ISBN: 0471319929 | 436 Pages | EPUB (True) | 4.36 MB

The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem–solver and deriving greater satisfaction from your job.
Getting an IT Help Desk Job For Dummies (For Dummies (Computers))

Getting an IT Help Desk Job For Dummies (For Dummies (Computers)) by Tyler Regas
English | Apr. 13, 2015 | ISBN: 1119018986 | 288 Pages | EPUB/MOBI/PDF (True) | 16.65 MB

Stand out in one of IT's fastest growing job markets. If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career.
ThemeForest - Live Chat v1.0 - A Responsive Help Desk Support Template

ThemeForest - Live Chat v1.0 - A Responsive Help Desk Support Template | 3.59 MB
HTML | PHP | CSS | JS

Live Chat is a design for knowledge base, Help desk, Contact support and help chat. Its perfect to providing support to users for Contact, FAQ and many more.
A Guide to Computer User Support for Help Desk and Support Specialists (5th Edition) (repost)

Fred Beisse, "A Guide to Computer User Support for Help Desk and Support Specialists (5th Edition)"
2012 | ISBN: 113318782X | 688 pages | EPUB | 7 MB

Help Desk 100 Success Secrets (repost)  

Posted by interes at Jan. 21, 2014
Help Desk 100 Success Secrets (repost)

Help Desk 100 Success Secrets: Helpdesk Need to Know Topics Covering Help Desk Jobs, Help Desk Software, Computer Help Desk, Help Desk Support, Helpdesk Jobs, IT Help Desk and Much More by Gerard Blokdijk
English | 2008-01-01 | 180 Pages | ISBN: 0980459982 | PDF | 0,8 MB

Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with & in Help Desk customer service, management & IT support roles & environments.