The Manager's Pocket Guide to Dealing with Conflict (Manager's Pocket Guide Series) by Lois B. Hart, Robie Grant and Eileen Klockars English | 1999 | ISBN: 0874254809 | Pages: 114 | PDF | 0,3 MB
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment.
Helga A. Rhode, "Dealing with Conflict and Confrontation: How to Keep Your Cool, Stand Your Ground and Reach a Positive Resolution" Publisher: Careertrack | 1996-05 | ISBN: 1559774878 | mp3 96kbps - 32KHz | Duration: 4 hours | Language: English
Conflicts are inevitable. Anger, grudges, hurt and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.
Skills for Managing Anger and Conflict HDRips | MP4/AVC, ~2011 kb/s | 1280x720 | Duration: 01:31:16 | English: AAC, 128 kb/s (2 ch) | 1.2 GB Genre: Psychology, Business
Psychologists Eve Ash and Peter Quarry provide a practical range of communication skills and strategies to handle a range of difficult people – from team members, staff and managers to customers and strangers.
Renée Evenson, "Powerful Phrases for Dealing with Difficult People: Over 325 Ready-To-Use Words and Phrases For Working With Challenging Personalities" ISBN: 0814432980 | 2014 | EPUB | 240 pages | 0,4 MB