Customer Service Skills in Your Organisation

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»

David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»
CIPD Enterprises | ISBN 1843980541 | 2004 Year | CHM | 1,32 Mb | 190 Pages

Mentoring is the most cost-efficient and sustainable method of developing talent within an organization. This book shows how set up, run and maintain a mentoring program, from selecting and matching mentors and mentees to measuring results.
You can use mentoring to: stretch talented employees to perform even better by exposure to high performing colleagues; ensure that experience is passed and kept within your organisation; power your diversity programme by supporting employees from groups that are under-represented in your organisation by having them talk with others who have overcome similar barriers.

Lynda - Retail Customer Service  eBooks & eLearning

Posted by U.N.Owen at Sept. 26, 2017
Lynda - Retail Customer Service

Lynda - Retail Customer Service
Size: 381 MB | Duration: 0h 48m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch | Subtitles
Genre: eLearning | Level: Beginner | Language: English

Retail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product.

Surviving Customer Service Skill & Career Enhancement  eBooks & eLearning

Posted by naag at Sept. 4, 2017
Surviving Customer Service Skill & Career Enhancement

Surviving Customer Service Skill & Career Enhancement
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours | Lec: 37 | 1.90 GB
Genre: eLearning | Language: English

The essential skills and mindset shifts you need to provide exceptional customer service and jumpstart your career.
Develop Your Leadership Skills: Develop Yourself as a Leader; Lead at a Strategic Level; Grow Leaders in Your (repost)

Develop Your Leadership Skills: Develop Yourself as a Leader; Lead at a Strategic Level; Grow Leaders in Your Organisation (Sunday Times Creating Success) by John Adair
English | 2010 | ISBN: 0749455497 , 0749460261 | PDF | 144 pages | 1,1 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

How to Improve Your Business with Better Customer Service!!  eBooks & eLearning

Posted by serpmolot at Jan. 23, 2016
How to Improve Your Business with Better Customer Service!!

How to Improve Your Business with Better Customer Service!!
English | 2015 | mp4 | H264 1280x720 | AAC 2 ch | 1 hrs | 190 MB
eLearning, Business, Communications | Skill level: Beginner level

Powerful ways to help you improve your customer service skills and improve your customer relations, in any business!!

Get Ahead in Your Career: Charts in Microsoft Excel!  eBooks & eLearning

Posted by naag at Dec. 23, 2015
Get Ahead in Your Career: Charts in Microsoft Excel!

Get Ahead in Your Career: Charts in Microsoft Excel!
MP4 | Video: 1280x720 | 60 kbps | 44 KHz | Duration: 3 Hours | 414 MB
Genre: eLearning | Language: English

Charts in Excel are necessary skills in your professional career and learn charts to move ahead in your career.
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
English | 2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB

Be Our Guest: Perfecting the Art of Customer Service, Revised and Updated Edition  eBooks & eLearning

Posted by interes at Oct. 24, 2015
Be Our Guest: Perfecting the Art of Customer Service, Revised and Updated Edition

Be Our Guest: Perfecting the Art of Customer Service, Revised and Updated Edition (Disney Institute Book, A) by The Disney Institute and Theodore Kinni
English | 2011 | ISBN: 1423145844 | 224 pages | EPUB | 1,1 MB