Customer Service Skills in Your Organisation

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»

David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»
CIPD Enterprises | ISBN 1843980541 | 2004 Year | CHM | 1,32 Mb | 190 Pages

Mentoring is the most cost-efficient and sustainable method of developing talent within an organization. This book shows how set up, run and maintain a mentoring program, from selecting and matching mentors and mentees to measuring results.
You can use mentoring to: stretch talented employees to perform even better by exposure to high performing colleagues; ensure that experience is passed and kept within your organisation; power your diversity programme by supporting employees from groups that are under-represented in your organisation by having them talk with others who have overcome similar barriers.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results [Audiobook]

Renee Evenson,‎ Sandra Burr (Narrator),‎ "Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition"
ASIN: B076ZVKMBW, ISBN: 1543640680 | 2017 | MP3@64 kbps | ~06:40:00 | 189 MB
Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition by Renee Evenson
English | December 14th, 2017 (2018 Edition) | ASIN: B072LQQKQ3, ISBN: 0814438911 | 240 Pages | EPUB | 0.83 MB

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition by Renee Evenson
English | December 14th, 2017 (2018 Edition) | ISBN: 0814438911, 9780814438916 | 246 Pages | True PDF | 1.08 MB

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet by Shep Hyken
English | September 1st, 2013 | ASIN: B00EXU4BQ2, ISBN: 1626340099 | 155 Pages | EPUB | 1.22 MB

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.

Lynda - Retail Customer Service  eBooks & eLearning

Posted by U.N.Owen at Sept. 26, 2017
Lynda - Retail Customer Service

Lynda - Retail Customer Service
Size: 381 MB | Duration: 0h 48m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch | Subtitles
Genre: eLearning | Level: Beginner | Language: English

Retail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product.

Surviving Customer Service Skill & Career Enhancement  eBooks & eLearning

Posted by naag at Sept. 4, 2017
Surviving Customer Service Skill & Career Enhancement

Surviving Customer Service Skill & Career Enhancement
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours | Lec: 37 | 1.90 GB
Genre: eLearning | Language: English

The essential skills and mindset shifts you need to provide exceptional customer service and jumpstart your career.
Develop Your Leadership Skills: Develop Yourself as a Leader; Lead at a Strategic Level; Grow Leaders in Your (repost)

Develop Your Leadership Skills: Develop Yourself as a Leader; Lead at a Strategic Level; Grow Leaders in Your Organisation (Sunday Times Creating Success) by John Adair
English | 2010 | ISBN: 0749455497 , 0749460261 | PDF | 144 pages | 1,1 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.