Customer Service Skills in Your Organisation

David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»

David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»
CIPD Enterprises | ISBN 1843980541 | 2004 Year | CHM | 1,32 Mb | 190 Pages

Mentoring is the most cost-efficient and sustainable method of developing talent within an organization. This book shows how set up, run and maintain a mentoring program, from selecting and matching mentors and mentees to measuring results.
You can use mentoring to: stretch talented employees to perform even better by exposure to high performing colleagues; ensure that experience is passed and kept within your organisation; power your diversity programme by supporting employees from groups that are under-represented in your organisation by having them talk with others who have overcome similar barriers.

How to Improve Your Business with Better Customer Service!!  eBooks & eLearning

Posted by serpmolot at Jan. 23, 2016
How to Improve Your Business with Better Customer Service!!

How to Improve Your Business with Better Customer Service!!
English | 2015 | mp4 | H264 1280x720 | AAC 2 ch | 1 hrs | 190 MB
eLearning, Business, Communications | Skill level: Beginner level

Powerful ways to help you improve your customer service skills and improve your customer relations, in any business!!
Develop Your Leadership Skills: Develop Yourself as a Leader; Lead at a Strategic Level; Grow Leaders in Your... (repost)

Develop Your Leadership Skills: Develop Yourself as a Leader; Lead at a Strategic Level; Grow Leaders in Your Organisation (Sunday Times Creating Success) by John Adair
English | 2010 | ISBN: 0749455497 , 0749460261 | PDF | 144 pages | 1,1 MB

Develop Your Leadership Skills is John Adair’s most accessible title on leadership. Full of exercises and checklists, it can help boost confidence levels and guide and inspire anyone on their journey to becoming a leader of excellence.
Get Ahead in Your Career: Charts in Microsoft Excel!

Get Ahead in Your Career: Charts in Microsoft Excel!
MP4 | Video: 1280x720 | 60 kbps | 44 KHz | Duration: 3 Hours | 414 MB
Genre: eLearning | Language: English

Charts in Excel are necessary skills in your professional career and learn charts to move ahead in your career.

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.

Customer Tells Original Edition  eBooks & eLearning

Posted by alt_f4 at Oct. 4, 2016
Customer Tells Original Edition

Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals by Martin L. Seldman
English | Apr. 3, 2007 | ISBN: 1419596098 | 287 Pages | PDF | 3 MB

What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people.

Lynda - Microsoft Dynamics CRM: Customer Service  eBooks & eLearning

Posted by U.N.Owen at Sept. 29, 2016
Lynda - Microsoft Dynamics CRM: Customer Service

Lynda - Microsoft Dynamics CRM: Customer Service
Size: 348 MB | Duration: 2h 18m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Streamline your customer service operations with Microsoft Dynamics.
Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputat

Martin Hill-Wilson, Carolyn Blunt, "Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation"
2013 | ISBN-10: 1118662679 | 250 pages | PDF | 3 MB

Lynda - Customer Service over the Phone  eBooks & eLearning

Posted by U.N.Owen at May 23, 2016
Lynda - Customer Service over the Phone

Lynda - Customer Service over the Phone
Size: 455 MB | Duration: 0h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB