Customer Service Skills in Your Organisation

Everyone Needs a Mentor: Fostering Talent in Your Organisation [Repost]  eBooks & eLearning

Posted by AlexGolova at April 18, 2018
Everyone Needs a Mentor: Fostering Talent in Your Organisation [Repost]

Everyone Needs a Mentor: Fostering Talent in Your Organisation by David Clutterbuck
English | 1 May 2004 | ISBN: 1843980541 | 208 Pages | CHM | 1.31 MB

Customer Service: Working in a Customer Contact Center  eBooks & eLearning

Posted by Landau17 at March 29, 2018
Customer Service: Working in a Customer Contact Center

Customer Service: Working in a Customer Contact Center
MP4 | Video: 720p | Duration: 49:41 | English | Subtitles: VTT | 321.0 MB

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»

David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»
CIPD Enterprises | ISBN 1843980541 | 2004 Year | CHM | 1,32 Mb | 190 Pages

Mentoring is the most cost-efficient and sustainable method of developing talent within an organization. This book shows how set up, run and maintain a mentoring program, from selecting and matching mentors and mentees to measuring results.
You can use mentoring to: stretch talented employees to perform even better by exposure to high performing colleagues; ensure that experience is passed and kept within your organisation; power your diversity programme by supporting employees from groups that are under-represented in your organisation by having them talk with others who have overcome similar barriers.

Oracle: Customer Service Suite  eBooks & eLearning

Posted by naag at April 10, 2018
Oracle: Customer Service Suite

Oracle: Customer Service Suite
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | 218 MB
Genre: eLearning | Language: English

SOCIAL SKILLS -- Improve your Confidence & Self Esteem  eBooks & eLearning

Posted by naag at March 6, 2018
SOCIAL SKILLS -- Improve your Confidence & Self Esteem

SOCIAL SKILLS – Improve your Confidence & Self Esteem
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.23 GB
Genre: eLearning | Language: English

7 Level Social Skills Guide to Improve Your Confidence & Self Esteem. How to Make Friends & Connect With People. PUA

Customer Service: Problem Solving and Troubleshooting  eBooks & eLearning

Posted by Landau17 at Feb. 4, 2018
Customer Service: Problem Solving and Troubleshooting

Customer Service: Problem Solving and Troubleshooting
MP4 | Video: 720p | Duration: 32:25 | English | Subtitles: VTT | 256.9 MB

Be Our Guest: Perfecting the Art of Customer Service [Audiobook]  eBooks & eLearning

Posted by tarantoga at Dec. 23, 2017
Be Our Guest: Perfecting the Art of Customer Service [Audiobook]

The Disney Institute,‎ Theodore Kinni,‎ Barry Abrams (Narrator), "Be Our Guest: Perfecting the Art of Customer Service"
ASIN: B00WXS601U, ISBN: 1494562332 | 2015 | MP3@64 kbps | ~05:26:00 | 154 MB
Customer Service Training 101: Quick and Easy Techniques That Get Great Results [Audiobook]

Renee Evenson,‎ Sandra Burr (Narrator),‎ "Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition"
ASIN: B076ZVKMBW, ISBN: 1543640680 | 2017 | MP3@64 kbps | ~06:40:00 | 189 MB
Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition by Renee Evenson
English | December 14th, 2017 (2018 Edition) | ASIN: B072LQQKQ3, ISBN: 0814438911 | 240 Pages | EPUB | 0.83 MB

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.