Customer Service Skills in Your Organisation

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»

David Clutterbuck, «Everyone Needs a Mentor: Fostering Talent in Your Organisation»
CIPD Enterprises | ISBN 1843980541 | 2004 Year | CHM | 1,32 Mb | 190 Pages

Mentoring is the most cost-efficient and sustainable method of developing talent within an organization. This book shows how set up, run and maintain a mentoring program, from selecting and matching mentors and mentees to measuring results.
You can use mentoring to: stretch talented employees to perform even better by exposure to high performing colleagues; ensure that experience is passed and kept within your organisation; power your diversity programme by supporting employees from groups that are under-represented in your organisation by having them talk with others who have overcome similar barriers.

How to Improve Your Business with Better Customer Service!!  eBooks & eLearning

Posted by serpmolot at Jan. 23, 2016
How to Improve Your Business with Better Customer Service!!

How to Improve Your Business with Better Customer Service!!
English | 2015 | mp4 | H264 1280x720 | AAC 2 ch | 1 hrs | 190 MB
eLearning, Business, Communications | Skill level: Beginner level

Powerful ways to help you improve your customer service skills and improve your customer relations, in any business!!
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
English | 2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB

Be Our Guest: Perfecting the Art of Customer Service, Revised and Updated Edition  eBooks & eLearning

Posted by interes at Oct. 24, 2015
Be Our Guest: Perfecting the Art of Customer Service, Revised and Updated Edition

Be Our Guest: Perfecting the Art of Customer Service, Revised and Updated Edition (Disney Institute Book, A) by The Disney Institute and Theodore Kinni
English | 2011 | ISBN: 1423145844 | 224 pages | EPUB | 1,1 MB
At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service...

At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank Eliason
English | 2012 | ISBN: 1118217225 | 216 pages | EPUB | 0,7 MB
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook]

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [Audiobook] by Shep Hyken
English | May 12, 2014 | ASIN: B00KAFLTT6 | MP3@64 kbps | 5 hrs 26 mins | 153 MB
Narrator: Joe Bronzi | Genre: Nonfiction/Business
Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience

Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience by Victoria Wells
English | 2013 | ISBN: 1482746158 | 68 pages | EPUB | 5,8 MB
Practical Zendesk Administration: Best practices for setting up your customer service platform (repost)

Stafford Vaughan, "Practical Zendesk Administration: Best practices for setting up your customer service platform"
2012 | ISBN-10: 1449343643 | PDF | 190 pages | 12 MB
Practical Zendesk Administration: Best practices for setting up your customer service platform (repost)

Practical Zendesk Administration: Best practices for setting up your customer service platform by Stafford Vaughan
English | 2012 | ISBN-10: 1449343643 | EPUB | 190 pages | 8 MB

Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software.